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Terms of Service

Last updated: November 28, 2025

Welcome to Scentsay! These Terms of Service ("Terms") govern your access to and use of the Scentsay website and application (the "Service"). Please read these Terms carefully before using our Service.

1. Acceptance of Terms

By accessing or using Scentsay, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.

2. Description of Service

Scentsay is an aromatherapy platform that provides:

  • Essential oil and blend information and recipes
  • AI-powered blend recommendations (Blend Advisor)
  • Personal essential oil collection management
  • Dilution calculator and safety information
  • Educational content about aromatherapy
  • Premium subscription features

3. User Accounts

To access certain features of the Service, you must create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Keep your password secure and confidential
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use of your account

You must be at least 13 years old to create an account. If you are under 18, you represent that you have your parent or guardian's permission to use the Service.

4. Premium Subscription

Scentsay offers premium subscription plans with additional features. By subscribing to a premium plan:

  • Billing: You authorize us to charge the payment method on file for the subscription fee on a recurring basis (monthly or annually)
  • Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date
  • Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period
  • Refunds: Subscription fees are generally non-refundable, except where required by law or at our discretion
  • Price Changes: We may change subscription prices with 30 days' notice. Continued use after the price change constitutes acceptance

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe on the intellectual property rights of others
  • Transmit harmful, offensive, or illegal content
  • Attempt to gain unauthorized access to the Service or other users' accounts
  • Interfere with or disrupt the Service or servers
  • Use automated systems (bots, scrapers) without our written permission
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use the Service to provide medical advice or diagnosis
  • Resell or redistribute the Service without authorization

6. Medical Disclaimer

Important Health Notice

The information provided through Scentsay is for educational and informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

You acknowledge and agree that:

  • Essential oils are potent substances that should be used with care
  • You should always consult with a qualified healthcare provider before using essential oils, especially if you are pregnant, nursing, have a medical condition, or are taking medications
  • The AI Blend Advisor provides general recommendations and is not a substitute for professional aromatherapy or medical consultation
  • Scentsay is not responsible for any adverse reactions or health issues resulting from the use of essential oils
  • Always perform a patch test before topical application and follow proper dilution guidelines

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Scentsay and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Your Content: You retain ownership of any content you create or upload to the Service (such as custom recipes or notes). By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content in connection with the Service.

Feedback: Any feedback, suggestions, or ideas you provide about the Service may be used by us without any obligation to compensate you.

8. AI-Generated Content

Our Blend Advisor uses artificial intelligence to provide recommendations. You acknowledge that:

  • AI-generated recommendations may not always be accurate or suitable for your specific situation
  • You are responsible for verifying any information or recommendations before acting on them
  • AI responses are generated based on available information and may not account for all individual circumstances
  • We continuously improve our AI but cannot guarantee error-free outputs

9. Third-Party Services

The Service may contain links to or integrate with third-party websites or services. We are not responsible for the content, privacy practices, or terms of service of these third parties. Your use of third-party services is at your own risk and subject to their terms and policies.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Warranties that the Service will be uninterrupted, error-free, or secure
  • Warranties regarding the accuracy, reliability, or completeness of any content
  • Warranties that defects will be corrected

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SCENTSAY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR USE OR INABILITY TO USE THE SERVICE; (B) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN; (C) ANY INTERRUPTION OR CESSATION OF THE SERVICE; (D) ANY BUGS, VIRUSES, OR THE LIKE TRANSMITTED THROUGH THE SERVICE; OR (E) ANY ERRORS OR OMISSIONS IN ANY CONTENT. IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US, IF ANY, FOR ACCESS TO THE SERVICE DURING THE TWELVE (12) MONTHS PRIOR TO THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless Scentsay and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or in any way connected with: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property right or privacy right; or (d) any claim that your content caused damage to a third party.

13. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

You may terminate your account at any time by contacting us or through your account settings. Upon termination, your right to use the Service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in California, and the arbitrator's decision shall be final and binding.

15. General Provisions

  • Entire Agreement: These Terms constitute the entire agreement between you and Scentsay regarding the Service
  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect
  • Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights
  • Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction
  • Notices: We may provide notices to you via email, posting on the Service, or other reasonable means

16. Contact Us

If you have any questions about these Terms, please contact us:

Scentsay
Email: legal@scentsay.com
Website: www.scentsay.com

These Terms of Service are effective as of November 28, 2025.